Privacy Policy.

1. About this policy

Will Power Electrical and Communications Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We may collect the following types of personal information:

• Name, phone number, email address and service address
• Details about the electrical work you are enquiring about
• Billing and payment information
• Correspondence with us (email, SMS, call notes)
• Photos and notes of work performed on your premises

3. How we use your information

We use your personal information to:

• Provide quotes and carry out the electrical work you've requested
• Issue invoices, Certificates of Compliance and warranty documentation
• Communicate with you about your job, follow-ups and scheduled maintenance
• Meet our legal and regulatory obligations

4. Disclosure

We do not sell your personal information. We may share it with trusted third parties only where necessary — for example accountants, payment processors, electrical wholesalers fulfilling an order, or regulators where required by law.

5. Storage and security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. Records are stored in secure cloud systems located within Australia where possible.

6. Accessing or correcting your information

You can request access to or correction of the personal information we hold about you by contacting us at info@willpowerelectrical.au.

7. Complaints

If you believe we've breached the Australian Privacy Principles, contact us first and we will investigate and respond within 30 days. If you're not satisfied with our response you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Contact

Will Power Electrical and Communications Pty Ltd
Email: info@willpowerelectrical.au
Phone: 0413 438 471